Terms and conditions
Terms and conditions on bookings and stay
BOOKING AND DEPOSIT
Thank you for having visited our website. For a definitive reservation, we require a deposit equal to the 30% of the total amount of the stay, for long stays (6 or more nights), multiple bookings or reservations for more than one room. The deposit can be done via bank transfer specifying the reservation references: Banca Popolare di Bari, Filiale di Maratea – Via Garibaldi, 19/21 – 85046 Maratea (PZ), BIC/SWIFT BPBAIT3BXXX, IBAN: IT86 F054 2442 0600 0000 2400 253. Otherwise we would like to inform you that we reserve the right to pre-authorize credit cards as per our cancellation policy stated above within 30 days before the date of arrival; in case we have not received the deposit in time, the room will be made re-available for booking. A travelling insurance is suggested.
The Hotel staff will be informed about your arrival and will be available to accompany you in the room, after having helped you with the luggage and even parked your car. In order to make your arrival as smooth as possible, we kindly ask you to inform us of your estimated time of arrival and your mobile telephone number.
Please note that your car will be safe in our free car parking, which is monitored but not guarded.
CHECK IN/CHECK OUT
Your room is ready for check in after 3:00 p.m. on the day of your arrival, while the check out time is within 11:00 a.m. on the day of your departure .
SMOKE-FREE AT THE SEASIDE
Take a deep breath, without pollution or city smog: Villa Cheta also implements its deep respect for nature within its building. Therefore, we kindly ask our guests to refrain from smoking in the rooms, the restaurant, the swimming pool area as well as in all corridors and lounges. Thank you very much for your understanding.
In all rooms there is free Wi-Fi connection and guests can have the access code from the Reception. This service is free.
Your dog is welcome! There is not a better place to make it run free. Please understand that dogs are not allowed in the breakfast room, in the restaurant, in the swimming pool and in common areas. In order to avoid any inconvenience to other guests, we allow a maximum of 3 dogs at one time in Villa Cheta. For your pet we charge 15,00 Euro per day without food. We would like to inform you that according to the Italian law, dogs are required to wear a muzzle while passing through common areas.
Have you already looked into our webpage “Beautiful Life”? We kindly suggest you to book the treatments before your arrival and if you have to give up them for any reason, we ask you to please cancel the reserved treatment within 24 hours of your scheduled appointment. In the event of a short term cancellation, we will charge the regular fee.
IN LOW SEASON
In this period you can inhale even more intensely the calm atmosphere in the Villa Cheta and in the surrounding nature.
Unexpected events may happen! We kindly ask to write us in case of cancellation. For cancellations notified up to 22 days before the date of arrival there is no penalty fee.
For cancellations notified between 21 days and 7 days before the date of arrival there is a penalty fee of 50% of the total amount of the reservation.
For cancellations notified within 6 days before the date of arrival there is a penalty fee of 100% of the total amount of the reservation.
In case of no-show, modification/curtailment of stay notified from the date of arrival onwards there is a penalty fee of 100% of the total amount of the reservation.
All curtailments/modifications notified within penalty times are subject to the same penalty conditions applied to the days which are subject to modification/curtailment.
Penalty fees will be charged on the credit card provided from the guests doing the reservation.
For all long stays (6 days and more) and multiple bookings (more than one room per reservation), a non refundable deposit is required; amount, terms and conditions will be emailed shortly after the automated system confirmation. A travelling insurance is suggested.
We reserve the right to pre-authorize credit cards as per our cancellation policy stated above within 22 days before the date of arrival.
Due to the Italian law, cash payments can be accepted up to 2999,00 Euro.
END OF SEASON
Sunday, October 9th 2016 is the last day of our summer season; this is the reason why we close our hotel at 1 p.m. Until then you can enjoy your room.